This was a very nice hotel. Room was clean and the location was right off the interstate for easy access to the city. Also they had a social hour from 5-7 with free drink and food which was a nice surprise after we had checked in from a day of travel.
This was a great hotel! The rooms were great! We had hardwood floors! Beautiful! The location was perfect. Close to so many things. Easy on and off freeway access. The staff super friendly. I would stay here again in a heartbeat.
I’ve been traveling for a week or so and have been away from my bank so I didn’t have any money on my card to check in but I had cash in hand. He refused to take any type of deposit. I had over $300 in hand to handover as a deposit. After asking multiple times if there’s anything that can be done, he refused. After the agitation outside I’m pretty upset at this point and storm out.
Extremely satisfied! This property was excellent. The room was amazing, the bed was comfortable, the shower was perfect and Barb was super helpful after we drove all the way from another Best Western that was across the state where we decided to not stay. The 2.5 hour drive was worth it when we got to this place! This may have been the best Best Western that we stayed at the whole trip!
I then came inside to check in.
So I parked in the space across from the check in arch. Within 30 to 45 seconds the front desk clerk was out of my truck telling me I have to move to the back of the hotel. When he came out he was very aggressive sounding in the way he was talking to me.
When I first walked in I was not greeted or acknowledged. But as soon as I was - it was all great from then on!! Upgraded room, complimentary glass of wine. Great place to stay. I hope my travels in the future will lead to this place!
They contacted the hotel, and the hotels response was untruthful and blamed me.
I came in on Thanksgiving day looking for a hotel room. I drive a pickup and a trailer.
Long story short I have a feeling that the owner of the hotel did not receive that complaint. And that the manager that checked me in was the one that responded to the corporate office. I’m only writing this to bring to light the situation and how the managers are hiding problems.
I told him I was on my parking there because I was going to check again and then asked work would be a best place to park for the night.
I called best western support and told them about this problem.
Best Western Plus Des Moines West Inn Suites is a US Lodging based in Clive, Iowa. Best Western Plus Des Moines West Inn Suites is located at 1450 NW 118th St, Clive, IA 50325, USA.
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